A business challenge that has been a struggle for years is the ability for software to communicate directly with hardware. Let’s say, for example, that you’re supporting a worldwide organization and have a centralized help desk. You have a desktop that is thousands of miles away, and the user has contacted you because of an operating system blue screen. A typical support remediation from years past would be to create a ticket so that a local technician would be able to physically visit the location.
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